Reward Loops Entry #0612 Classified Declassified

The reason two in-app currencies are harder to leave than one

Real money buys gems; gems buy coins; coins buy the item. Each conversion blurs the price, until you no longer know what anything actually costs.

No visual record attached The written record below is complete.
Plate 512 — The dollar price of the chest, computable by no on-screen figure

Intuition test — answer before you read on

Why do multiple layered in-app currencies increase spending compared with a single one?

You pay $4.99 for 500 gems. The chest costs 90 gems, or you can convert gems to coins and buy it for 12,000 coins, and a bundle offers 40,000 coins for 350 gems. Somewhere in those exchanges the question you started with — how many dollars is this chest — has quietly become unanswerable without a calculator you will not open.

What everyone sees

A second currency looks like a convenience or a bit of flavour — gems for premium purchases, coins for everyday ones. Its real work is on the price. Each layer of conversion between the dollar you paid and the item you want adds a translation step, and every translation loosens the connection between spending and its cost, so the pain that would normally check a purchase never fully arrives.

What is actually happening

Prelec and Loewenstein’s account of the pain of paying holds that spending hurts most when it is transparent and immediate, and that this pain acts as a natural brake on consumption. Soman’s field studies of payment transparency confirmed the corollary: the more abstract and less salient the form of payment, the more people spend, because a less tangible medium registers less as a cost. A chain of in-app currencies is payment abstraction manufactured on purpose — each conversion moves the purchase one more step from the felt loss of real money, so the item is bought with a token that barely feels like money at all.

Why it stays hidden

The design hides behind the appearance of choice and value — more currencies look like more ways to get a deal. The layering also means no single screen ever shows the real dollar cost of an item, so the information needed to feel the price is never assembled in one place. Because each conversion is individually trivial, the cumulative blurring is never experienced as a decision, only as the ordinary texture of the game’s economy.

Every conversion is a step away from the dollar. By the third currency, the price is real but the pain of paying it has been abstracted away.

Every conversion is a step away from the dollar. By the third currency, the price is real but the pain of paying it has been abstracted away.

The hidden part — entry #0612

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Every conversion is a step away from the dollar. By the third currency, the price is real but the pain of paying it has been abstracted away.

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Sources & further reading 2
  1. Prelec & Loewenstein — the red and the black: mental accounting of savings and debt
  2. Soman — the effect of payment transparency on consumption: quasi-experiments from the field

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