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    Market Signals Entry #0414

    The reason a refund rate is published only when low

    Voluntary disclosure is not a sample of the facts. Where hiding a number is allowed, every published number is one that its owner preferred to publish.

    Adept
    The hidden part #0414

    Where silence is permitted, published figures are a sample of preferences, not a sample of the market.

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    Choice Design Entry #0248

    Why removing prices raises enquiries and lowers trust

    Withholding a number generates contact and also generates an inference. Buyers assume anything concealed is concealed because disclosure would not help.

    Adept
    The hidden part #0248

    Silence is not the absence of a claim. Buyers read an omitted number as the worst plausible one, and that reading is rational.

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