Filtered dossier

Negotiation Frames

Who sets the terms before anyone has spoken.

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  • No visual on file
    Negotiation Frames Entry #0344

    Why an expiring offer is a test of your alternatives

    A deadline attached to an offer rarely reflects an external constraint. It measures whether you have somewhere else to go, and it does so cheaply.

    Adept
    The hidden part #0344

    A deadline is cheap to impose and expensive to justify. The reaction it produces is what it was for.

    Open file
  • No visual on file
    Negotiation Frames Entry #0342

    Why questions extract more than arguments

    A position is a single point. The interests behind it are many, and only one of these can be discovered by asking, because arguing addresses the point instead.

    Adept
    The hidden part #0342

    Arguments contest a position. Questions decompose it, and only the components can be traded.

    Open file
  • No visual on file
    Negotiation Frames Entry #0339

    The reason a walk-away must be credible to work

    A threat changes behaviour only if the other side believes you would carry it out. Credibility comes from your position, not from the firmness of your voice.

    Adept
    The hidden part #0339

    A threat is priced by the listener’s estimate of your alternatives, not by your confidence in delivering it.

    Open file
  • No visual on file
    Negotiation Frames Entry #0338

    Why the word fair is a claim, not a description

    Fairness has several defensible standards that give different answers. Naming one as fair asserts a choice among them while sounding like an observation.

    Novice
    The hidden part #0338

    Fair is not an observation about an outcome. It is an assertion that one standard among several should govern.

    Open file
  • No visual on file
    Negotiation Frames Entry #0350

    Why the room changes the deal

    Where a negotiation happens assigns status before anybody speaks. Whose building, whose chair and whose ceiling are all part of the opening position.

    Adept
    The hidden part #0350

    The venue assigns host and guest before the agenda starts. It is the one term settled administratively rather than negotiated.

    Open file
  • No visual on file
    Negotiation Frames Entry #0349

    The reason a negotiation about price is rarely about price

    Price is the one issue both sides can state without exposing anything. It becomes the language in which every other disagreement is conducted.

    Master
    The hidden part #0349

    Price is the only issue that can be argued without exposing anything. That is why other disagreements arrive translated into it.

    Open file
  • No visual on file
    Negotiation Frames Entry #0348

    Why revealing a constraint can strengthen a position

    A preference can be argued with; a constraint cannot. Showing that you are unable to move is stronger than insisting you are unwilling.

    Adept
    The hidden part #0348

    Disclosing what you want is a loss. Disclosing what you cannot do removes the other side’s move, provided the limit is visible and credible.

    Open file
  • No visual on file
    Negotiation Frames Entry #0347

    The reason a small unexpected concession buys goodwill cheaply

    A concession is valued against what was expected, not against what it cost. Unrequested gives are measured from a baseline of nothing.

    Adept
    The hidden part #0347

    A concession is priced by the receiver against expectation, not by the giver against cost. Unrequested gives are measured from zero.

    Open file
  • No visual on file
    Negotiation Frames Entry #0346

    Why the second-lowest bid often wins a tender

    The lowest bid is the one that most likely misjudged the work. Buyers who have been burned learn to read it as a warning rather than an offer.

    Novice
    The hidden part #0346

    A competitive tender selects the bidder who most underestimated the work. The lowest number is evidence about the bidder, not about the price.

    Open file
  • No visual on file
    Negotiation Frames Entry #0345

    The reason precedent outranks logic in a renewal

    A renewal is not priced from scratch. Last year’s terms become the reference, and any move from them requires a justification that they never did.

    Master
    The hidden part #0345

    Last year’s terms need no argument and any change does. The reference point is not a position in the negotiation; it is what the negotiation is measured from.

    Open file
  • No visual on file
    Negotiation Frames Entry #0343

    The reason a friendly tone can raise the price

    Warmth makes an ambitious request easier to make and harder to refuse flatly. The rapport is genuine and it is also working on the number.

    Novice
    The hidden part #0343

    Warmth does not change the number. It removes the appetite for the counter-offer that would have moved it.

    Open file
  • No visual on file
    Negotiation Frames Entry #0341

    The reason the last five per cent takes half the time

    The easy items were settled first, so what remains is not merely smaller. It is the residue of everything that could not be traded.

    Adept
    The hidden part #0341

    What is left at the end is not a small sample of the whole. It is everything that resisted being traded, arriving with nothing left to trade.

    Open file