Price Psychology Entry #0355 Classified Declassified

Why a higher price can raise demand

In some categories a rise in price increases demand, because the price is not only a cost but one of the few available statements about quality.

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Plate 22 — two identical glasses and one number, which changed the taste.

Intuition test — answer before you read on

Participants tasted identical wine described as costing more or less. What was reported?

Textbook demand curves slope downward. Several well-documented categories refuse to: wine, cosmetics, professional services, gifts. Raise the figure and volume rises with it, and the buyers are not confused about what they paid or unable to read the label.

What everyone sees

The usual reading is snobbery: expensive things are bought in order to be seen buying them, so a higher figure delivers more status. On that account the effect is a curiosity confined to luxury goods and irrelevant to ordinary markets.

What is actually happening

Two separable forces operate. Conspicuous consumption, described by Veblen, where visible expense is the point. And quality inference, which works in private: where quality cannot be judged before purchase, price is the most legible signal available, and experiments have found the same wine reported as more pleasant when participants were told it cost more. The inference is often correct, which is what keeps it in circulation.

Why it stays hidden

The effect is concealed by the vocabulary used to describe it. Buyers explain the choice by referring to taste, finish or service — real attributes that the price led them to look for and then to find. Nobody experiences an inference as an inference, so the price appears to have been justified by the product rather than the other way round.

When quality cannot be inspected, a price stops being only a cost and becomes evidence.

When quality cannot be inspected, a price stops being only a cost and becomes evidence.

The hidden part — entry #0355

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When quality cannot be inspected, a price stops being only a cost and becomes evidence.

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Sources & further reading 3
  1. Veblen, "The Theory of the Leisure Class", 1899
  2. Plassmann, O’Doherty, Shiv & Rangel, "Marketing Actions Can Modulate Neural Representations of Experienced Pleasantness", PNAS, 2008
  3. Rao & Monroe, "The Effect of Price, Brand Name, and Store Name on Buyers’ Perceptions of Product Quality", Journal of Marketing Research, 1989

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